Question 1

Where Is Illusionaries?

Accepted Answer

Illusionaries is located in the centre of Canary Wharf, which is known as London’s financial district.

Our Address:
Illusionaries, Crossrail Pl, London E14 5AR

The area is known for its towering skyscrapers, modern architecture, and thriving business community. It is home to some of the world's largest banks, financial institutions, and multinational corporations. Additionally, Canary Wharf offers a wide range of amenities, including high-end shopping, fine dining, and cultural attractions. With its convenient location and impressive skyline, Canary Wharf is a must-visit destination for anyone seeking a taste of London's urban sophistication.

View on google maps (https://goo.gl/maps/gKrDq4XuEuAToVnb7)

How To Get To Illusionaries?
 
Our Address:
Illusionaries, Crossrail Pl, London E14 5AR

View on google maps (https://goo.gl/maps/gKrDq4XuEuAToVnb7)

Tube

Closest Station: Canary Wharf (Jubilee Line & Elizabeth Line) - Crossrail Pl Exit

Bus

Six bus routes pass through Canary Wharf:
 
D3   	Bethnal Green to Isle of Dogs, Asda
D7   	Mile End to All Saints
D8   	Stratford to Isle of Dogs, Asda
135  	Moorfields to Mudchute
277  	Highbury and Islington to Leamouth
N550   Trafalgar Square to Canning Town (Night Bus)

Coach services connect Canary Wharf with London Victoria, North Kent, Snodland, Vigo Village, New Ash Green, New Covent Garden and Maidstone.

Car Park

Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls.
 
Cabot Square Car Park:Entrance on Cooks Close (use E14 4AP for sat nav)
Canada Square Car Park:Entrance on Montgomery Street (use E14 5EW for sat nav)
Jubilee Place Car Park:Entrance on Bank Street (use E14 5NY for sat nav)
Westferry Circus Car Park:Entrance on West India Avenue (use E14 4HD for sat nav)
Designated bays are available for disabled drivers and parents with children.
 
There is a height restriction of 2.0m in all car parks.

Question 2

Is It Possible To Be Transported By Taxi To The Location?

Accepted Answer

Yes, it is possible to be dropped off by a licensed taxi outside the main entrance on N Colonnade Street, specifically at Adam’s Plaza Bridge.

Question 3

What Is The Recommended Duration For Experiencing Illusionaries And How Should Visitors Navigate The Exhibition?

Accepted Answer

The amount of time visitors spend at Illusionaries is at their discretion, however, most individuals typically spend approximately 45 minutes at our venue. To fully appreciate the exhibition, we suggest following the sequence of the exhibition rooms as explained upon arrival.

Question 4

Is There Seating Available In The Exhibition Rooms?

Accepted Answer

We encourage visitors to explore the space and appreciate the exhibits from various perspectives. Hence, we do not offer seating in the exhibition rooms.

Question 5

Is It Permissible To Consume Food Or Drinks In The Venue?

Accepted Answer

Consumption of food is strictly prohibited in the venue. However, a variety of beverages are available. Kindly note that no external food or beverages are allowed inside the premises.

Question 6

Is Illusionaries Appropriate For Children?

Accepted Answer

Child entry to Illusionaries can depend on the specific exhibition and its suitability for children. We recommend checking the event page for the exhibition you are interested in for age restrictions and guidelines. Some exhibitions may be designed for an adult audience, while others might be more accommodating for younger attendees. Always ensure you have proper identification as it may be requested upon entry.

Question 7

Can People In Wheelchairs Access Illusionaries?

Accepted Answer

Yes, Illusionaries is accessible for people in wheelchairs. The exhibition rooms are located on the ground floor and can be easily accessed through a level entrance. If you have any further questions or concerns, please feel free to reach out to us at support@Illusionaries.com.

Question 8

Do You Use Strobe Lighting In Your Exhibition Rooms?

Accepted Answer

No, strobe lighting is not used in any of our exhibition rooms. However, visitors should be aware that there are moving images and changes in lighting that may have an impact on some individuals.

Question 9

Will There Be Loud Music Playing At The Venue?

Accepted Answer

Yes, music will be played throughout the venue, with each exhibition room featuring a different style. For those who are sensitive to sound, we recommend using ear defenders to help with the transition between music styles, or taking a break between exhibition rooms.

Question 10

What Will Be The Lighting Conditions In The Exhibition Rooms?

Accepted Answer

The lighting in each of the three exhibition rooms will be adjusted to suit the various projections and will differ between the rooms.

It is important to note that some areas of the experience may be dark, which could affect visual communication and balance for certain individuals. If you require support or assistance, please inform a staff member.

Question 11

Is Photography And Videography Allowed Inside The Illusionaries Experience?

Accepted Answer

Non-commercial photography and videography is permitted inside the Illusionaries experience, but visitors are requested to be considerate of others and avoid using flash. The use of selfie sticks is not allowed. We kindly ask visitors to tag @Illusionaries or use the hashtag #Illusionaries when sharing their experiences on social media.

Question 12

Are Bags Allowed Inside The Venue And What Items Are Prohibited?

Accepted Answer

Unfortunately, we do not have a cloakroom or storage space for luggage, and therefore we cannot accommodate large suitcases or rucksacks. Only drinks purchased on-site may be consumed within the venue, with the exception of personal water bottles. Guide dogs are the only pets allowed on the premises. Bicycles, scooters, and skateboards are prohibited inside the building, as is smoking or vaping. Additionally, for the safety of all guests, no knives or weapons of any kind are permitted.

Question 13

Is Smoking Permitted Inside Illusionaries?

Accepted Answer

No, Illusionaries is a strictly non-smoking venue, including e-cigarettes and vapes. This policy also applies to queue lines outside the venue, as we prioritise the safety and comfort of all our guests.

Question 14

Is It Permissible To Bring A Dog To Illusionaries?

Accepted Answer

Regrettably, we do not permit dogs or any other pets inside the establishment. Nonetheless, we do welcome assistance dogs such as guide dogs, seeing eye dogs, and hearing dogs.

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