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Terms and Conditions

Welcome to the Illusionaries website.

It is important to establish a few terms and conditions under which you visit and use the Website, this document contains the terms of use for the website (including a license for you to download and use our intellectual property), in addition to the terms and conditions for the purchase of tickets and attending exhibitions.


Website Terms of Use                                                           

Exhibition terms and conditions


In these Website Terms of Use –

‘Website’ refers to

‘we’, ‘us’, or ‘our’ refers to Illusionaries LTD, a company incorporated in England with a company registration number of 14510054 and a registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

‘you’ or ‘your’ refers to you, the visitor to the Website.

1.    These Terms of Use contains the terms and conditions that govern the use of the Website, which is owned and managed by Illusionaries LTD.

2.    If you do not accept or disagree with any part of these Terms of Use, or if it would be illegal under the laws of the country from where you gain access, then you must not use this Website.

3.    If you use the Website then you will be deemed to have given your agreement to these Terms of Use.

4.    We may revise or amend these Terms of Use from time to time, which may be to update the content, increase the Website’s functionality, keep up with advances in technology or remain compatible with popular browsers and devices or reflect changes to applicable regulations. Any revision or amendment will apply to the use of the Website from the date of publication, and you should check this page regularly to ensure that you are familiar with, and accept the current version.

5.    In the interest of keeping our visitors safe and for detecting misuse we may use any method available, including technical and legal to prevent or remedy a breach of these Terms of Use and the license. Unauthorised use of this Website may give rise to a claim for damages or be a criminal offence.

6.    The Website includes the ability for you to contact us to make an enquiry. To use this facility, you will be required to submit some personal information to enable us to reply to you. The personal information will be collected, processed, and stored in accordance with our Privacy Notice and all applicable data protection regulations.

7.    Viewing the Website does not create any obligation upon you or us to sell/purchase tickets or attend an exhibition.


8.    We take great care to show the content as accurately as possible, however:

a)    colours, shapes, layout, design, images etc can be distorted during the downloading, reproduction, or reconstruction of the Website by the device you use;
b)    manufacturer or user settings of the device used to view the Website can affect how the Website is displayed, we cannot guarantee the colour, shade, shape, size, or any other visual aspect is an exact match with the image on the Website;
c)    the content, prices, offers, specifications, availability, design, layout, scheme, or theme are subject to change without notice and provided without warranty that they are accurate or error free and may be stated incorrectly.


Intellectual Property License

9.    All intellectual property in the Website content, design, images, graphics, text, layout, software, and source code is owned by or licensed to us and protected under UK law and worldwide treaties. Any Trademarks within this Website which are not our property, or licensed to us are recognised, acknowledged, and respected. Use of some images may be under section 30 Copyright Designs and Patents Act (UK) 1988 (fair use for critique or review), or general license granted by an image library or open source.

10.    Intellectual property includes, but is not limited to statutory rights and privileges, patents, rights to inventions, utility models, copyright, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including know-how and trade secrets), in any part of the world.

11.    We grant you a non-exclusive, limited, conditional, royalty free, non-transferable license to download, view and print pages from the Website for your personal use.

12.    In return for granting the license you agree not to, without our express written consent:

a)    republish, redistribute, reproduce, duplicate, copy, translate, transmit, broadcast, sell, rent or sub-license or otherwise use material from this Website, including use or publication on another website;
b)    frame or embed any part of the Website on other websites, Apps, or any other distributable media;
c)    download or store any code, data or databases from the website other than to view the publicly available, Client side of the website;
d)    use any material from the Website for a commercial purpose;
e)    attempt to edit, modify, amend, disassemble, or decompile any material on the Website;
f)    conduct any data collection (whether automated or not) including but not limited to data scraping, data mining, data extracting and data harvesting;
g)    access the Website in any way that causes, or may cause, damage to the Website or its hosting servers; impairs or interferes with of the availability or accessibility of the Website; is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
h)    disrupt the normal flow of data in a manner that negatively affects or otherwise diminishes the quality of another user’s experience of this Website;
i)    upload, transmit or link to software viruses or any other malicious computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer, device, software or hardware or telecommunications equipment.

Registration and registered users

13.    The Website allows you to create an account if you wish, this will enable you to make purchases in the future without needing to input all the required information and will maintain a record of your orders. To create an account, you will need to register with a username and password.

14.    Registered users are solely responsible to the safety and security of the username and password, and accept sole responsibility for any unauthorised access as a result of any loss, disclosure, or failure to keep the access information secret. It is recommended that passwords are changed on a regular basis and report to the Company any activity which you know or suspect of being as a result of unauthorised access.

15.    Registered users must not use their account to

a)    do anything that is not permitted within the website terms of use, license to use the Company’s intellectual property,  terms and conditions to purchase tickets or attend exhibitions;
b)    impersonate any person or entity;
c)    make any false statements or misrepresentations (including during the registration process); 
d)    infringe upon any patent, trademark, trade secret, copyright, right of privacy or other proprietary rights of any party; 
e)    acquire or attempt to acquire any details of any other registered user;
f)    intentionally or unintentionally violate any applicable laws or regulations; 
g)    harass, bully or cause distress to another user of the Website or any employee of the Company;  
h)    access or attempt to access another user’s account.

16.    We may recover any costs, expenses or losses incurred as a result of any misuse or abuse of the Website or networks including but not limited to costs incurred for cleaning the Website or removing content, administration, representations or attendance with authorities, legal fees and use of third party representation.

17.    Our liability to you in relation to your use of the Website or under or in connection with these Terms of Use, whether under law, regulation, code, rule, contract, tort (including negligence), warranty, equity or otherwise, will be limited to the extent that:

a)    access to the Website is provided free-of-charge and we will not be liable for any loss or damage of any nature, irrespective of the basis behind a claim for your use of the Website (except where the law does not permit exclusion of liability) and if you are dissatisfied with any aspect of the Website then your sole and exclusive remedy is the discontinuation of your use of the Website;
b)    we will make all reasonable endeavours to maintain continuous access to the Website, however availability may be interrupted as a result of routine, periodic or necessary maintenance and repairs; updates and upgrades to the underlying software and equipment used to make the Website accessible via the internet; maintaining security; and keeping up with technological advances;
c)    we have no control over the content on a third party website that is accessed via a link on this Website and will not be liable for such content on an external website;
d)    technology and equipment can function incorrectly or fail to function at all, the operation and availability of the Website may be interrupted or interfered with beyond our reasonable control, and we cannot be liable for any loss or damage, whether financial, opportunity or corruption of any data resulting from your inability to access the Website;
e)    the transmission of data through the internet is inherently insecure, we will use every reasonable endeavour to ensure the integrity and security of the data and equipment but shall be under no liability for non-receipt or misrouting of data or that the data you receive has not been interfered with. You are encouraged to provide your own additional security software but the compatibility, effectiveness and updating of that software is your sole responsibility;
f)    we do not know the software or apps that are installed on the device you use to access the Website therefore we are not able to guarantee that the Website is compatible with any third party scripts, code, software, or apps that you upload or install on your device.

18.    Nothing in these Terms of Use (or elsewhere on our Website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

19.    If any provision of these Terms of Use and license is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. Wherever possible the invalid or unenforceable provision shall be replaced by one with a similar effect or meaning.

20.    No forbearance or delay in enforcing a legal or contractual right shall prejudice, restrict, interfere, or otherwise diversely affect the right to enforce those rights at a later time or for a subsequent breach.


21.    These Terms of Use are constructed and governed in accordance with English law and only available in the English language. the courts of England have exclusive jurisdiction to adjudicate and provide determinations on any dispute arising from or in relation to the contract created herein.

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Terms and conditions for purchasing tickets and attending exhibitions


1.    Definitions

1.1.     Within this Agreement, the following words, when having a capitalised initial letter, shall have the given meanings

‘Agreement’ means these terms and conditions and any restrictions, limitations or notices published on the Website.

‘Force Majeure’ means an event, delay or failure resulting from adverse weather, war,  riot, civil disturbance, terrorism, strikes, explosions, fires, floods, governmental restrictions, pandemic or epidemic, power failures, failure of equipment or technology,  failure of suppliers or carriers, interruptions to the flow of data over the internet, failure of telecommunications networks,  court orders, or other causes beyond our reasonable control.

‘Intellectual Property’ means all rights, benefits and privileges vested by UK law and worldwide treaties attached to any invention, patent, utility model right, copyright and related right, registered design, unregistered design, trade mark, trade name, internet domain name, design right, design, service mark, database rights, topography rights, rights in get-up, rights in goodwill or to sue for passing off and any other rights of a similar nature or other industrial or intellectual property rights owned or used in any part of the world whether or not any of the same is registered (or capable of registration), including applications and the right to apply for and be granted, extensions or renewals of, and rights to claim priority from, such rights and all equivalent or similar rights or protections which subsist now or will subsist in the future.

‘Venue’ means (unless otherwise stated) Crossrail Pl, Canary Wharf, London, E14 5AR

‘Website’ means http://www.

2.    The Agreement.

2.1.    These terms and conditions form a contract for attending exhibitions between 

a)    Illusionaries LTD, a company incorporated in England with a company registration number of 14510054 and a registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (referred to as ‘we’, ‘us’ or ‘our’; and
b)    The purchaser of tickets and members of any group of people who a purchaser acquires tickets for (referred to as ‘you’ or ‘your’)

2.2.    The Agreement shall commence upon our acceptance of your request and payment for a ticket for any exhibition. We are not obliged to accept a request and may reject a request without providing a cause or reason.

2.3.    In entering into this Agreement, both parties acknowledge they have the capacity and are authorised, eligible, and entitled to do so; and fully understand and accept the terms and conditions herein having taken legal advice if they, at the party’s sole discretion consider legal advice to be appropriate, necessary, or desirable.

2.4.    Any documents or forms that are not specifically incorporated into this Agreement are for convenience, information, and administrative purposes only and shall not affect, replace, or supersede any provision of this Agreement.

2.5.    The Agreement can only be changed, varied, or modified with the written consent of both Parties or by us to
a)    comply with any regulatory or mandatory change; or
b)    comply with any order from a Court of competent jurisdiction; or
c)    correct any errors; or
d)    introduce new services or features or take advantage of technological advances.

2.6.    We may transfer and novate the obligations and benefits created by this Agreement. The Agreement is personal to you and you shall not sell, pass on, exchange, or otherwise transfer your obligations to any other party, unless the Agreement provides otherwise.

3.    Tickets

3.1.    Tickets for exhibitions are available from authorised agents, any tickets purchased through any other source will be invalid.

3.2.    When purchasing tickets you must check that the details inputted is correct and up to date, we cannot be held responsible or liable for any errors or incorrect information provided by you.

3.3.    The cost of purchasing tickets shall be as stated on our Website, subject to any material errors; any discounts or concessions are at our discretion. Where concessions are offered we may ask for proof of the required criteria either during the booking process or upon entry to the exhibition.

3.4.    Tickets will only be available at its face value, any surcharge other than any booking fees of an authorised agent will render the ticket invalid.

3.5.    Tickets will be valid only for the specified date and time (if a time slot is allocated or applicable).

3.6.    Availability of tickets may be subject to restrictions or limitations.

3.7.    Tickets will be an e-ticket sent to an email address provided by you during the purchasing process. The ticket may be printed or presented on an electronic device to gain entry into the exhibition.

3.8.    You shall not duplicate any ticket or attempt entry more than once, we shall invalidate all duplicated tickets and the original ticket.

3.9.    We shall not be responsible for any lost, deleted, stolen or damaged tickets.

3.10.    Tickets are non-refundable (including for non-attendance) except where an exhibition is cancelled by us, however if you are unable to attend an exhibition at the designated date or time we may, but are not obliged to, agree to, where we are informed not less than 72 hours before the date and time 

a)    transfer the ticket to another person provided that the ticket is not sold for more than face value;
b)    change the date and time for attendance at the exhibition;
c)    change the attendance to a different exhibition at a later date.

3.11.    If we have to cancel an exhibition or close an exhibition for a period of time exceeding 1 hour (including for a Force Majeure event), we shall attempt contact you using the information provided when purchasing a ticket, and may either

a)    refund the full face value of the ticket, excluding any booking fees or delivery costs;
b)    change the date or time for attendance to the exhibition;
c)    change the ticket for attendance to a different exhibition at a later date.

3.12.    Tickets cannot be used for any promotions, competitions, prizes,  or give aways without our express written consent.

4.    Attendance at exhibitions

4.1.    Entry to any exhibition is by a valid ticket only. Tickets must be whole and not been changed, edited or defaced in any way.

4.2.    Security staff may search visitors and any bags or containers  upon arrival.

4.3.    All visitors to exhibitions are expected to behave in a way that 

a)    Is not disruptive to other visitors;
b)    does not cause any risk to the health and safety of other visitors or staff;
c)    does not risk damage to the Venue, exhibition displays or equipment;

4.4.    Unless specifically stated on the Website or in notices at the Venue, the use of cameras or video recording equipment in the Venue is prohibited.

4.5.    Mobile phones and other electronic devices should be switched off or on silent.

4.6.    You must comply with all notices or instructions from exhibition staff or security within the Venue.

4.7.    We reserve the right to refuse admission or remove from the Venue anyone who, in the opinion of exhibition staff or exhibitors  is acting in a manner not consistent with clause 4.2, and if necessary seek the assistance of security staff or authorities.

4.8.    You, the purchaser of the tickets, will be held responsible and liable, on a full indemnity basis, for any damage caused to the Venue or exhibition by you or any member of your group.

5.    Liabilities

5.1.     Except where regulation does not permit liabilities to be limited by a contract or the Agreement provides otherwise by stating that a liability or indemnity is on a full liability or indemnity basis

a)    each Party shall not be liable to the other for damages including special, indirect, consequential, exemplary, and punitive; or loss of business, opportunity, goodwill, reputation, profits, income, revenue, use, production, or anticipated savings; and
b)    neither Parties liability shall exceed the face value of the ticket. 

5.2.    Nothing in this Agreement will:

a)    limit or exclude the liability of a Party for death or personal injury resulting from negligence;
b)    limit or exclude the liability of a Party for fraud or fraudulent misrepresentation;

5.3.    Neither Party shall be held in breach of this Agreement, or held liable in damages for any event, delay or failure resulting from force majeure event.

6.    Intellectual property

6.1.    All intellectual Property in the exhibition content, equipment, promotional materials, and related artwork is owned by us or licensed to us by artists, service providers, sponsors, advertisers, or any other party who contributes to the exhibition or performance of this Agreement and is protected under UK laws and international treaties. 

6.2.    Nothing within the Agreement shall transfer, assign, or novate any Intellectual Property to you and except where express permission is given you shall not share, publish, display, copy, distribute, reproduce, duplicate, translate, transmit, broadcast, sell, rent, or sub-license otherwise use or otherwise use any Intellectual Property.

7.    Personal Data

7.1.    We will need to collect, process, and store your personal data as necessary or required in order to facilitate your purchasing of tickets and attendance at the venue.

7.2.    In entering this Agreement you give your consent that we may, where necessary under a contract that will contain provisions to ensure your personal data is used only in accordance with a lawful purpose and appropriate security measures are in place, with artists, exhibitors, exhibition organisers, sponsors or advertisers that are associated with an exhibition.

7.3.    All personal data will be held and processed in accordance with our Privacy Notice as published on the Website.

7.4.    It is your duty and responsibility to ensure that all personal data provided and held or processed by us  is accurate and up to date

8.    Law and jurisdiction

8.1.    This Agreement is only available in the English language, if the Agreement is translated into any other language the English version shall always prevail.

8.2.    Except for any right of recourse for any insurance provider a person or corporation who is not party to the Agreement shall not have any rights, benefits or obligations under this Agreement or any part of it, and the Contract (Rights of Third Parties) Act 1999 shall not apply.

8.3.    No forbearance, indulgence, relaxing, inaction or delay in either Party enforcing performance of any contractual or legal right shall prejudice, restrict, or otherwise adversely affect the rights of that Party to enforce its rights at a later date or later breach.

8.4.    If any provision of this Agreement is or shall become invalid or unenforceable in the opinion of a court of law it shall in no way affect or diminish the remainder of the Agreement and it shall remain valid and enforceable to the fullest extent permitted by Law. 

8.5.    The validity, construction and performance of this Agreement shall be governed by the Laws of England and Wales. 

8.6.    The Parties submit to the jurisdiction of the courts of England and Wales.

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