Accessibility

Illusionaries is a multi-sensory art experience in London that offers a unique and immersive experience through a variety of digital art exhibits. This multi-sensory environment is designed to engage visitors and showcase cutting-edge technology and artistic creativity.

To ensure a pleasant experience at Illusionaries, timed entry is enforced, thus we highly advise purchasing tickets online in advance. Although it may be possible to purchase tickets on the day of your visit, availability is limited. Please note that a handling fee is charged per transaction for tickets purchased at the venue.

Tickets can be purchased through our official ticketing partner, Ticketmaster. You can access Ticketmaster's Universe platform through our website or by visiting this link. Please note that tickets purchased from unofficial sellers will not be accepted for entry and are therefore invalid.

While it may be possible to purchase tickets at the venue on the day of the event, we highly recommend that you book your tickets online in advance as availability may be limited. To ensure that you secure your desired tickets, it is best to check our ticketing site beforehand to confirm if we are open and if tickets are still available for your preferred date and time.

Ticket prices vary across all exhibitions. Please visit the specific event page on our website for detailed pricing. Essential carers are eligible for complimentary tickets as well. To purchase tickets, please visit our official website or visit our official ticketing partner platform.

Please arrive within your designated arrival times. Please refer to your ticket confirmation which would provide specific information about your purchased exhibition and its arrival times. This is to regulate the number of guests in the venue and ensure a comfortable and enjoyable experience.

While we don't offer specific discounts for our visitors with disabilities, we believe that access to culture and art should be available to everyone. We are committed to making your visit as comfortable and enjoyable as possible. Therefore, we provide a provision for one accompanying carer per eligible visitor, completely free of charge. This means there's no need to purchase a separate ticket for your carer. If you wish to bring along a carer, we ask that you present appropriate proof of eligibility when you visit. Upon presentation at the entrance, this documentation will secure your carer's complimentary admission. Below is a list of documents we might take into consideration when providing a complimentary carer ticket: A Personal Independence Payment (PIP) document. Disability Living Allowance (DLA). A letter from a medical professional, such as a doctor's note or a letter from an occupational therapist. A Carer's Allowance document. A Nimbus Access Card with the '+1' symbol. A Social Services letter: Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse. A War Pensions Mobility Allowance document. A blind or partially sighted registration certificate (BD8 or CVI certificate). A personal letter from the GP, community nurse, or social worker. A Disabled Person's Railcard or Bus Pass. A document of registration with the Blue Badge Scheme. Any document of proof of receiving benefits for disability. A CredAbility Access Card. A Companion/Carer Card from your local council or organisation. Please remember, we understand that every individual's situation is unique. Therefore, if you have other forms of proof of eligibility that are not listed above, please contact us, and we will do our best to accommodate you. We also understand that you might prefer to handle this discreetly. If you would rather not present your proof of eligibility at the entrance, you are welcome to send it to us in advance via email at support@illusionaries.com. We will then provide you with a confirmation message that you can simply present at the door. If you have any additional questions, need further clarification, or require any assistance, we are here for you. We eagerly await the opportunity to welcome you to Illusionaries.

We do not offer discounted rates for group bookings. However, if you are planning to make a booking for a large group or corporate event, please send an email to support@illusioanaries.com. One of our team members will get in touch with you to discuss your requirements and find a suitable time slot based on availability.

All bookings are considered final and confirmed at the time of purchase. Tickets, however, can be exchanged for a different time slot within the same calendar month up to 48 hours prior to the entry date and time, subject to any additional fees. Please note that tickets cannot be exchanged for a date in a different calendar month. Tickets can also be transferred to another person within this same 48-hour window. Refunds are only available if a performance is cancelled or abandoned before half of the show has taken place. Please be aware that tickets and transaction fees are non-refundable, and tickets purchased through unofficial channels may be refused by Illusionaries. To exchange or transfer your ticket, please log into Universe.

The suitability for child entry varies depending on the exhibition. Some exhibitions may be more appropriate for children, while others are designed with an adult audience in mind. Please check the specific event page on our official website for details regarding age restrictions and the need for adult supervision. Identification may be requested upon entry, so it is recommended to bring proper identification.

Tickets are regularly released in batches. To stay informed about future releases, we recommend subscribing to our newsletter. By doing so, you'll be the first to know when tickets become available.

Our tickets are exclusively e-tickets, which will be sent to your confirmation email address in the form of a PDF attachment. You can choose to print out the e-ticket or have it readily available on your electronic device for scanning upon entry to the event.

If you have not received your tickets via email after purchasing them, please contact the box office using our contact form or at support@illusionaries.com. They can resend the tickets to you. Additionally, make sure to check your spam or junk folders if you cannot locate your e-tickets.

Illusionaries is located in the centre of Canary Wharf, which is known as London’s financial district. Our Address: Illusionaries, Crossrail Pl, London E14 5AR The area is known for its towering skyscrapers, modern architecture, and thriving business community. It is home to some of the world's largest banks, financial institutions, and multinational corporations. Additionally, Canary Wharf offers a wide range of amenities, including high-end shopping, fine dining, and cultural attractions. With its convenient location and impressive skyline, Canary Wharf is a must-visit destination for anyone seeking a taste of London's urban sophistication. View on google maps How To Get To Illusionaries? Our Address: Illusionaries, Crossrail Pl, London E14 5AR View on google maps Tube Closest Station: Canary Wharf (Jubilee Line & Elizabeth Line) - Crossrail Pl Exit Bus Six bus routes pass through Canary Wharf: D3 Bethnal Green to Isle of Dogs, Asda D7 Mile End to All Saints D8 Stratford to Isle of Dogs, Asda 135 Moorfields to Mudchute 277 Highbury and Islington to Leamouth N550 Trafalgar Square to Canning Town (Night Bus) Coach services connect Canary Wharf with London Victoria, North Kent, Snodland, Vigo Village, New Ash Green, New Covent Garden and Maidstone. Car Park Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls. Cabot Square Car Park:Entrance on Cooks Close (use E14 4AP for sat nav) Canada Square Car Park:Entrance on Montgomery Street (use E14 5EW for sat nav) Jubilee Place Car Park:Entrance on Bank Street (use E14 5NY for sat nav) Westferry Circus Car Park:Entrance on West India Avenue (use E14 4HD for sat nav) Designated bays are available for disabled drivers and parents with children. There is a height restriction of 2.0m in all car parks.

Yes, it is possible to be dropped off by a licensed taxi outside the main entrance on N Colonnade Street, specifically at Adam’s Plaza Bridge.

The amount of time visitors spend at Illusionaries is at their discretion, however, most individuals typically spend approximately 45 minutes at our venue. To fully appreciate the exhibition, we suggest following the sequence of the exhibition rooms as explained upon arrival.

We encourage visitors to explore the space and appreciate the exhibits from various perspectives. Hence, we do not offer seating in the exhibition rooms.

Consumption of food is strictly prohibited in the venue. However, a variety of beverages are available. Kindly note that no external food or beverages are allowed inside the premises.

Child entry to Illusionaries can depend on the specific exhibition and its suitability for children. We recommend checking the event page for the exhibition you are interested in for age restrictions and guidelines. Some exhibitions may be designed for an adult audience, while others might be more accommodating for younger attendees. Always ensure you have proper identification as it may be requested upon entry.

Yes, Illusionaries is accessible for people in wheelchairs. The exhibition rooms are located on the ground floor and can be easily accessed through a level entrance. If you have any further questions or concerns, please feel free to reach out to us at support@Illusionaries.com.

No, strobe lighting is not used in any of our exhibition rooms. However, visitors should be aware that there are moving images and changes in lighting that may have an impact on some individuals.

Yes, music will be played throughout the venue, with each exhibition room featuring a different style. For those who are sensitive to sound, we recommend using ear defenders to help with the transition between music styles, or taking a break between exhibition rooms.

The lighting in each of the three exhibition rooms will be adjusted to suit the various projections and will differ between the rooms. It is important to note that some areas of the experience may be dark, which could affect visual communication and balance for certain individuals. If you require support or assistance, please inform a staff member.

Non-commercial photography and videography is permitted inside the Illusionaries experience, but visitors are requested to be considerate of others and avoid using flash. The use of selfie sticks is not allowed. We kindly ask visitors to tag @Illusionaries or use the hashtag #Illusionaries when sharing their experiences on social media.

Unfortunately, we do not have a cloakroom or storage space for luggage, and therefore we cannot accommodate large suitcases or rucksacks. Only drinks purchased on-site may be consumed within the venue, with the exception of personal water bottles. Guide dogs are the only pets allowed on the premises. Bicycles, scooters, and skateboards are prohibited inside the building, as is smoking or vaping. Additionally, for the safety of all guests, no knives or weapons of any kind are permitted.

No, Illusionaries is a strictly non-smoking venue, including e-cigarettes and vapes. This policy also applies to queue lines outside the venue, as we prioritise the safety and comfort of all our guests.

Regrettably, we do not permit dogs or any other pets inside the establishment. Nonetheless, we do welcome assistance dogs such as guide dogs, seeing eye dogs, and hearing dogs.

Yes, Illusionaries is designed to be accessible to individuals using wheelchairs. All exhibition rooms are on the ground floor, with a flat entryway ensuring effortless access. That said, it's important to note that because of our venue's constraints and the delicate nature of our art installations, we prioritise the safety and comfort of all guests. As such, motorised wheelchairs and mobility scooters are not permitted inside. For those in need, we offer wheelchairs on-site which can be borrowed at no additional cost. Our team is always on hand to assist, so feel free to approach any staff member when you arrive. For any further queries or assistance, please reach out to us at support@Illusionaries.com.

Our venue offers fully accessible toilets located outside the premises, which can be accessed by a lift that also provides ample space for caregivers. These toilets are designed to cater to the needs of individuals with disabilities, ensuring that they have a comfortable and convenient experience while at our venue.

Yes, we have a selection of wheelchairs available for visitors to borrow free of charge. Simply ask one of our staff members upon arrival and we will be happy to assist you.

Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls. Cabot Square Car Park:Entrance on Cooks Close (use E14 4AP for sat nav) Canada Square Car Park:Entrance on Montgomery Street (use E14 5EW for sat nav) Jubilee Place Car Park:Entrance on Bank Street (use E14 5NY for sat nav) Westferry Circus Car Park:Entrance on West India Avenue (use E14 4HD for sat nav) Designated bays are available for disabled drivers and parents with children.

While we don't offer specific discounts for our visitors with disabilities, we believe that access to culture and art should be available to everyone. We are committed to making your visit as comfortable and enjoyable as possible. Therefore, we provide a provision for one accompanying carer per eligible visitor, completely free of charge. This means there's no need to purchase a separate ticket for your carer. If you wish to bring along a carer, we ask that you present appropriate proof of eligibility when you visit. Upon presentation at the entrance, this documentation will secure your carer's complimentary admission. Below is a list of documents we might take into consideration when providing a complimentary carer ticket: A Personal Independence Payment (PIP) document. Disability Living Allowance (DLA). A letter from a medical professional, such as a doctor's note or a letter from an occupational therapist. A Carer's Allowance document. A Nimbus Access Card with the '+1' symbol. A Social Services letter: Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse. A War Pensions Mobility Allowance document. A blind or partially sighted registration certificate (BD8 or CVI certificate). A personal letter from the GP, community nurse, or social worker. A Disabled Person's Railcard or Bus Pass. A document of registration with the Blue Badge Scheme. Any document of proof of receiving benefits for disability. A CredAbility Access Card. A Companion/Carer Card from your local council or organisation. Please remember, we understand that every individual's situation is unique. Therefore, if you have other forms of proof of eligibility that are not listed above, please contact us, and we will do our best to accommodate you. We also understand that you might prefer to handle this discreetly. If you would rather not present your proof of eligibility at the entrance, you are welcome to send it to us in advance via email at support@illusionaries.com. We will then provide you with a confirmation message that you can simply present at the door. If you have any additional questions, need further clarification, or require any assistance, we are here for you. We eagerly await the opportunity to welcome you to Illusionaries.

The age limit at Illusionaries can vary depending on the specific exhibition and its suitability for different age groups. We advise potential visitors to check the event page of the exhibition they are interested in for detailed age restrictions and guidelines. Some exhibitions may cater more to an adult audience, while others might be open to younger attendees. Remember to bring proper identification, as age verification may be required upon entry.

Regrettably, we do not permit dogs or any other pets within our premises. However, we make an exception for assistance dogs, such as guide dogs, seeing eye dogs, and hearing dogs.

We limit the number of visitors in each time slot to ensure the best experience for everyone. Therefore, regardless of the time slot you choose, you can expect a pleasant visit.

Yes, Illusionaries has staff available to assist visitors who may require additional support. Lanyards will also be provided to help staff identify those who may need assistance. Additionally, if written communication in English is preferred, staff will have access to clean scribble pads for this purpose.

If you have any questions about ticketing, please reach out to us by visiting our contact us page and filling out the form or by sending an email to support@illusionaries.com. To make any changes to your tickets, please use the universe links provided here.

To make general enquiries, you can either fill in the general enquiry form or contact us via email at support@illusionaries.com. We are always available to assist you with any questions or concerns you may have.

To make any press inquiries regarding Illusionaries, please send an email to illusionaries@premiercomms.com